Connect: Retail Leadership Summit
Get on-demand access to hours of insightful sessions.
Designed for retailers like you, CONNECT is an on-demand virtual summit packed with insights from industry leaders to help you navigate digital transformation, build a frictionless experience, and drive more revenue than ever before.
Enjoy your on-demand experience.
Watch all CONNECT sessions below to learn from top retail and customer experience leaders—without leaving your sofa.
What will you learn first?
Welcome & Opening Remarks
Doug Regnar, Podium
How a Remarkable Customer Experience Can Be Your Best Sales & Marketing Strategy
Dan Gingiss, Author of The Experience Maker
Industry Panel: The State of Retail
Tasha Bishop, Podium
Scott Perry, Jerome’s Furniture
Rachel Zibelman, Google
JR Linne, Salesforce
Messaging: The Future of Friction-Free Retail
Katie Osberg, Google
Tyler Gardiner, Podium
Conversational Commerce and the Modern Customer Journey
Hally Pinaud, Podium
John Foreman, Podium
Mattress Firm’s Approach to an Omnichannel Customer Experience
Steve Barnes, Mattress Firm
Mandy Izatt, Podium
10 Ways Brands Can Use Text Messaging
Raechel Duplain, Podium
Redefining Customer Relationships and Store Operations with BOPIS
Dan Berthiume, Chane Store Age
Flora Delaney, Delaney Consulting
Conversations that Convert: Using Podium Campaigns and Payments
Kaela Worthen, Podium
Jiovan Melendez, Podium
How Watson's Delivers a Better Customer Experience with Improved Internal Ops
Chris Strong, Watson’s
Marina Peterson, Podium
How WSS Leverages Text Messaging to get a 100% Conversion Rate
Tyrone Munn, WSS
Parker Moody, Podium
Running First Party Influencer Campaigns
Matt Hanan, TVPage
Fireside Chat: Your Next Customer is Searching for You
Neil Patel, NP Digital
Dennis Steele, Podium
Modernize Your Customer Journey
"When we create remarkable experiences for our customers, they do the marketing for us."
Dan Ginguss, Author or The Experience Maker