Retail Connect Digital (AU)

Connect: Retail Leadership Summit

Get on-demand access to hours of insightful sessions.

Designed for retailers like you, CONNECT is an on-demand virtual summit packed with insights from industry leaders to help you navigate digital transformation, build a frictionless experience, and drive more revenue than ever before.

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Enjoy your on-demand experience.

Watch all CONNECT sessions below to learn from top retail and customer experience leaders—without leaving your sofa.

Here's a sneak peek.

What will you learn first?

Welcome & Opening Remarks

Doug Regnar, Podium

How a Remarkable Customer Experience Can Be Your Best Sales & Marketing Strategy

Dan Gingiss, Author of The Experience Maker


Industry Panel: The State of Retail

Tasha Bishop, Podium
Scott Perry, Jerome’s Furniture
Rachel Zibelman, Google
JR Linne, Salesforce

Messaging: The Future of Friction-Free Retail

Katie Osberg, Google
Tyler Gardiner, Podium

Conversational Commerce and the Modern Customer Journey

Hally Pinaud, Podium
John Foreman, Podium

Mattress Firm’s Approach to an Omnichannel Customer Experience

Steve Barnes, Mattress Firm
Mandy Izatt, Podium

10 Ways Brands Can Use Text Messaging

Raechel Duplain, Podium

Redefining Customer Relationships and Store Operations with BOPIS

Dan Berthiume, Chane Store Age
Flora Delaney, Delaney Consulting

Conversations that Convert: Using Podium Campaigns and Payments

Kaela Worthen, Podium
Jiovan Melendez, Podium

How Watson's Delivers a Better Customer Experience with Improved Internal Ops

Chris Strong, Watson’s
Marina Peterson, Podium

How WSS Leverages Text Messaging to get a 100% Conversion Rate

Tyrone Munn, WSS
Parker Moody, Podium

Running First Party Influencer Campaigns

Matt Hanan, TVPage

Fireside Chat: Your Next Customer is Searching for You

Neil Patel, NP Digital
Dennis Steele, Podium

Modernize Your Customer Journey

"When we create remarkable experiences for our customers, they do the marketing for us."

Dan Ginguss, Author or The Experience Maker