Crucial Customer Experience Improvements That Are Here To Stay

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As retailers across the globe reopen in a post-pandemic world, they’re finding one thing in common—their traditional customer experience offerings no longer cut it.

Customers have changed, and their expectations have altered significantly. Recent data shows customers expect more convenience, personalization, and effective technological use than ever before. And they’re more willing to switch to another business if those needs aren’t met.

If you don’t want to get left behind, you will need to completely reimagine your customer experience—from the standpoint of the new consumer.

Join Casper Fopp from Wondersign and Trent Miller from Podium to learn about the five crucial customer experience improvements you need to make to set yourself up for success, along with:

  • 5 questions to consider as you reopen
  • Key consumer behavior trends since Covid-19
  • Actionable tips for how to reopen successfully


Mark Evans head shot

Mark Evans

Retail Account Executive Team Lead, Podium


Casper Fopp

Chief Revenue Officer, Wondersign

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