Prior to implementing Podium, South Tampa Family & Cosmetic Dentistry had a good overall star rating, but wasn’t collecting a high number of reviews. That all changed with Podium. Since implementing Podium, the practice’s three locations have collected nearly 1,200 reviews and boast an overall star rating of 4.9 across all review sites they are managing.
“With the reviews we’re able to collect using Podium, the number of walk-ins that come to us as a result of our reviews has skyrocketed,” said Dr. Wyatt. “Before, we were seeing maybe 50 to 100 new patients a month. Now, we’re seeing closer to 200.”
Reaching Every Customer
One feature that Dr. Wyatt likes the most about Podium is the ability to automate review invitations to ensure that every patient gets asked to leave a review. The invites are sent once the patient is checked out in their practice management software, with many patients receiving the invite before they even leave the premises. Dr. Wyatt also likes how easy Podium makes it for his staff to engage with the rare patient that has a bad experience, giving them the opportunity to make things right for that patient before it escalates any further.
“I really like Podium’s platform over others in the market because it makes the review process really easy and fast for our patients,” Dr. Wyatt concluded. “This results in more reviews for each of our practices and it ends up being convenient for both our staff and patients alike.”