INTERACTION MANAGEMENT™Messaging Platform™
All of your messages from Facebook, Google, SMS and more to a single inbox. Manage and respond to every message from one platform.
Messaging moves the needle.
Choose templates
Create your own template or choose from one of the ready-to-send options.
Respond automatically
Send automated messages to customers who text your business after hours.
Manage conversations
See which messages still need a response and who has already read them.
“We had our call center guys going from Zendesk to Facebook Messenger to the reviews. Now that it’s just all on one system, it makes it a lot easier to manage and make sure that nothing gets forgotten.”
Jenn Nicole
Manage your inbox.
Mark read and unread, assign conversations to different employees or business locations, filter conversation types, and define permissions.
Chat on the go.
With mobile and desktop apps, you can communicate with your leads, customers, and teams from anywhere.
Grouped conversations
Podium intelligently groups incoming messages so you can see which messages need attention at a glance while drastically reducing response times.
Other features:
Attachments
Send and receive photos, videos, and all major file types.
Templates
Send personalized messages and invites or make it easier with customizable templates.
Auto Responder
Funnel leads from your website to your inbox with Webchat even when you can’t respond in person.
Automations
Set up conversations to be automated, like review invites, feedback requests, and reminders.
Permissions
Give the right people access to the right conversations.
Assign Conversations
Transfer relevant conversations from one employee or business location to another.
