LEAD INTERACTION™Centralize interactions.
With Podium, you’ll be able to conveniently manage and respond to every message across multiple channels, all from one platform.
Every conversation in one place.
Conveniently connect.
Connect with your customers on their favorite channels, whether they started on Facebook, Google, Instagram, text messaging, or even your website.
Consolidate interactions.
Every interaction from your leads, customers, and team members comes to your Podium Interaction Platform™ so you can respond quickly without jumping from inbox to inbox.
Communicate in context.
With Podium, you’ll have context for every conversation. Pick up the conversation at any time and you’ll have a complete history of every interaction.
“We had our call center guys going from Zendesk to Facebook Messenger to the reviews. Now that it’s just all on one system, it makes it a lot easier to manage and make sure that nothing gets forgotten.”
Jenn Nicole
Manage your inbox.
Easily mark read and unread, assign conversations to different employees or business locations, filter conversation types, and define permissions.
Chat on the go.
With mobile and desktop apps, you can communicate with your leads, customers, and teams from anywhere.
Grouped conversations.
Podium intelligently groups incoming messages so you can see which messages need attention at a glance so you can respond more efficiently.
Other features:
Attachments
Send and receive photos, videos, and all major file types.
Templates
Send personalized messages and invites or make it easier with customizable templates.
Auto Responder
Funnel leads from your website to your inbox with Webchat even when you can’t respond in person.
Automations
Set up conversations to be automated, like review invites, feedback requests, and reminders.
Permissions
Give the right people access to the right conversations.
Assign Conversations
Transfer relevant conversations from one employee or business location to another.
