Australians today crave convenient, frictionless communication, especially when it comes to their healthcare. With the country gently reopening after COVID-19, adapting to this need is critical. Practices now have more availability, but are also even more vulnerable to cancellations.
Join Dr David Moffet from The Ultimate Patient Experience for a deep dive into why this is happening, and what your practice can be doing about it, along with the general communication improvements Australian dental practices need to make in 2021.
The webinar will cover:
- Why patients cancel, and how to minimise it
- Improving communication: face-to-face, over the phone, and by text
- Setting expectations and creating loyal patients
Dr David Moffet, BDS, FPFA
Dental Practice Coach and Consultant, The Ultimate Patient Experience
Healthcare Ambassador, Podium