Patients today start to research healthcare decisions online — first from simple health questions, then they move on to selecting a provider. Reviews, reputation and research affect their impressions of your health system and their decision whether to take that next step and choose your healthcare system to treat them or a family member. Your online presence sets the tone for patient growth, patient retention and patient expectations. This trend isn’t slowing down.
Join us as we discuss healthcare and the future of online reviews. During this webinar, you’ll learn:
- How to affect patient reviews to improve your average star rating
- What best practices to implement to increase your number of patient reviews
- Why reviews influence search results and patient growth
- What to expect in future online presence trends for healthcare
AVP of Strategic Healthcare — Podium
Senior Director, Business Analytics — Concentra